is also a richer interaction - compared to websites. Self-service allows customers to solve problems on their own terms - while simultaneously reducing your costs. The conversational user interface is about self-service - a major trend going back to ATMs. is ideally suited for providing your customers with the personalized interactions they want - without you needing to hire a small army to man a call center. is coming on quickly.Ĭhatbots have been all the rage for the past couple of years - and the technology is quickly catching up to the hype.Īs our trust in artificial intelligence grows, so too does our faith in letting it do more and more important work for us.Īnd what’s more important than interacting with your customers?
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